Accessibility Policy

Marlborough Jazz Festival will endeavour to have this site available 24 hours a day. However, we retain the right to suspend access to the site without notice, temporarily or permanently. We will not be liable for any reason if the site is unavailable, however long this may be. As a consequence we will not be liable for any loss or damage arising if the site becomes unavailable or is suspended for any reason.

Many Internet users with disabilities find web sites difficult to use simply because of the way they are designed. This website has been designed to be as accessible as possible and to be compatible with the types of adaptive technology used by people with disabilities, including screen readers.

Navigating this website

To navigate through this website, please use the menus on the top of the page. Your screen reader should read the menu to you and provide access to the tools on the page.

Font sizes

You may change the font size of this document to your preference through your browser. In Internet Explorer, select View, then Text Size, and then your preferred size.




Privacy Policy

Marlborough Jazz Festival complies with the Data Protection Act 1998. We are committed to protecting your information and will process information fairly and lawfully. We will keep your personal data confidential unless we are required to disclose it by law or regulation.

We collect personal information about you when you complete forms or request services through our web site.

If you have consented to receive marketing information, we use your information to keep you up to date with products, services and special offers that we feel may be of benefit to you. We understand that you do not want to be inundated with these types of communication and endeavour to keep them relevant, using the information we hold about you. If you no longer wish to receive marketing information from us, you have the right to stop it at any time by opting out.

We do not share your personal information with other organisations for marketing purposes.

We have in place security procedures for the storage and disclosure of your personal information to prevents its loss, misuse, alteration or theft.

We want to make sure that your personal information is accurate and up to date. You may ask us to change or remove information you think is incorrect. If you are aware that any information we hold about you has changed (eg: change of address) then please let us know the changes that need to be made at the earliest opportunity.

You have the right to request a copy of the information we hold about you on payment of a prescribed fee. If you would like a copy of some or all of your personal information, please write to us at the Box Office.


A "cookie" is a small text file that is sent to a user’s browser from a web server and stored on a user’s computer, used to store and track information about the user. We collect information using Google Analytics cookies. The information is anonymous and does not contain your name, address, telephone number, or email address.
The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Google uses this information to compile reports on website activity for Marlborough Jazz Festival. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For further information on cookies visit : or


How to disable cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

Open 'Windows Explorer'
Click on the 'Search' button on the tool bar
Type "cookie" into the search box for 'Folders and Files'
Select 'My Computer' in the 'Look In' box
Click 'Search Now'
Double click on the folders that are found 'Select' any cookie file
Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.




Social Media Policy



The Marlborough Jazz Festival Social Media policy is a document which sets out the platforms of engagement and the rules of sharing and posting content on social media platforms (via web / mobile / applications) as used by the Festival. The aim of the social media aspect of the Festival is to work alongside the Webmaster, Chairman, Festival Consultant and Public Relations departments in the Festival to deliver a communications strategy which provides the most up to date information about all aspects of the Festival. Social media is not a replacement for the established methods of communication, such as press releases and website, but as an additional tool to provide as many communication avenues as possible for Festival audience participation. The social media campaign will be updated daily by the social media department to ensure that the latest information is shared across multiple platforms. The Social Media Policy is carried out by Marcus Lilley from FutrSocial and is conducted across various website and mobile devices.





Network, share, interact and engage with people on a local, national and global scale.


The Marlborough Jazz Festival brings together artists and audiences from around the world. The social media campaign will harness all the available tools (such as social networks and mobile applications for Smartphones) on hand to reach out and speak to these audiences. There is a local, national and international audience and a central objective of the social media campaign is reach out and engage with a global audience.


Keep the conversation going so both the audience and the organizers can learn.


The conversation about what is happening at the Festival, what has happened in previous years or what is coming next year is never over. This conversation is driven by a collaboration between the Festival and the audience, a marriage between two people wanting the same experience of a truly wonderful and spectacular summer music festival. By conversing with audiences both parties are always learning about the other. Social media facilitates a two way dialogue, there is a always a conversation and something new to learn.


Creating social and sharable experiences.


Producing and sharing content (visual, audio, written and spoken) which audiences can share amongst their friends, peers, colleagues and families is the aim of this project. Photographs, audio snippets and video clips are not just solid promotional material which we as the organizers make and then forget about, rather they are fragments with which we can share and keep as memories for the audience. Being sociable in our approach, and looking for interactions, will give audiences a sense of belonging to a community, a community able to share and express their opinions.


Lead the way in social experiences and social content for music festivals.


The social media campaign for the Marlborough Jazz Festival should be seen as an open laboratory to test ideas and new ways of communicating with audiences and be seen as one of the leaders in using social media to promote music festivals. Social media is always changing and keeping an open mind.   Exploring this ever expanding landscape is vital to staying ahead.


Use the social platforms to direct visitors to purchase tickets / visit the website.


Whichever way we can best utilise social and mobile technologies to encourage people to purchase tickets for the Festival, we will aim to use.


The Social Media policy is split across the following social networks and mobile applications:


Marlborough Jazz Facebook Page (Controlled by Website and IOS Facebook Pages Mobile App)


Marlborough Jazz Posterous Blog (Controlled by Website and IOS Mobile App)


Marlborough Jazz Twitter Page (Controlled by Website and IOS Mobile App)


Marlborough Jazz Festival Storify Page.


These two pages (Facebook and Twitter) will be the focal point of the social media policy, this is where the latest information regarding artist bookings, Festival news and other relevant information will be posted. The two pages are integrated in a social media dashboard called Hootsuite which has the following analytics:


Tracking of the Official Twitter Hashtag: #majazz15


Follower growth on Twitter


Daily Likes on the Facebook page


Daily Activity on the page.



When updates will be taking place:


Hootsuite (Facebook and Twitter)


Up to 6 updates a day detailing the latest news and information.


Posterous (Blog).


A new blog post every Friday detailing what has happened over the course of the past week.


Storify (Online Curating tool)


Curating all online material into an on going narrative of the build up to the festival and the festival itself.


Rules of engagement:

The Social Media Policy document will be reviewed every 2 weeks by the social media co – ordinator and Chairman to see if any actions need to be addressed.


These rules of engagement are for anyone who creates material or shares material across the social media channels. Anyone is free to write / post / share content at any time:




When writing a Tweet or Facebook status / comment a professional tone is sought at all times, when writing it is always “We are pleased to announce” “We are incredibly excited to announce” “The fantastic...comes to us here in Marlborough at the Jazz Festival' . To reflect the overal tone of the festival, do not be afraid to be passionate or excited though.


Never post anything: Racist / Sexist / Homophobic / Discriminatory. If you are worried that anything might be even slightly offensive please send to Marcus before posting.


When posting any video content from Youtube please use videos from official Youtube channels so as not infringe on any copyright information.


If you are posting news content via Blogs or third party sources please reference where the article / source came from originally.


No mention of any individuals or issues which have been designated to remain private or confidential by the committee.


Encourage people to upload their own content and interact with Marlborough Jazz but please respect people's opinions as some may not be the same as your own.


Harassment / abuse or any kind of unpleasant language or actions against any members of the public or members of the committee will not be tolerated.





Terms of Use

By using the Marlborough Jazz festival website you agree to be legally bound by these terms, which shall take effect immediately on your first use of this website. Marlborough Jazz Festival may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes.

You agree to use the Marlborough Jazz Festival website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of this website.


Disclaimers and Limitation of Liability

All Marlborough Jazz Festival website content, and functions provided by the Marlborough Jazz Festival website, are provided "AS IS" without any representations or any kind of warranty made (whether express or implied by law).

Marlborough Jazz Festival will not be liable for any damages arising from or in connection with the use of the Marlborough Jazz Festival website.


Intellectual Property

You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use Marlborough Jazz Festival website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Marlborough Jazz Festival website content except for your own personal, non-commercial use. Any other use of Marlborough Jazz Festival website content requires the prior written permission of Marlborough Jazz Festival.

The names, images and logos identifying Marlborough Jazz Festival or third parties and their products and services are subject to copyright, design rights and trade marks of Marlborough Jazz Festival and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Marlborough Jazz Festival or any other third party.